We are passionate about what we do and dedicated to exceeding your expectations every step of the way. Our web-based service is driven by our own leading edge, customised software, which is designed to make working with us easy and enjoyable as well as highly insightful.
You will only ever deal with a director-decision maker, enabling you to quickly and confidently take the steps required to enhance the customer experience and send sales soaring.
Why you should choose Langford Kelly for your next customer experience assessment
Unparalleled experience, expertise and knowledge
In-depth analysis and correlation
A complete and comprehensive product offering
Leading-edge technological platform
Reviewers and mystery shoppers who are passionate about customer expectations
National reach
All touch points covered: web, telephone, POS, on-site
Detailed customised reports delivered online
The Langford Kelly solution is developed using the latest best-of-breed web technology.
Created on a secure foundation, surveying, polling, reporting and database access will be fast, secure and - most importantly - stable.
All features of the site adhere to current web trends and guidelines such as W3C Standards including the current Accessibility (WCAG) Guideline. This means that whichever Internet browser you use, the solution will be easy to use and consistent.
Access to the website will be familiar to those who have worked with any Microsoft Office desktop applications.
Reporting capabilities in the solution will include, but are not limited to:
Custom questionnaires and campaign management
Ability to set up and schedule new campaigns
Ability to set up custom questions and answers
Ability to set up and manage access level to reports and surveys
Respondent Surveys
Analytics of survey e.g. number of respondents
Average/median response per question
Visual charting of responses
Detailed respondent comment reports
The solution will also automatically alert you via email if new reports are ready to be viewed.
